FAQ
Frequently Asked Questions (FAQ)
Welcome to Rander Store FAQ Page! Here you’ll find answers to some of the most common questions we receive from our customers.
If you can’t find the information you’re looking for, please don’t hesitate to contact us directly.
- What payment methods do you accept?
At Rander Store, we currently only accept payments via PayPal. PayPal allows you to securely pay with your PayPal account, or you can choose to pay using your credit or debit card through PayPal needing create an account.
- What is your shipping policy?
- How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package directly through the carrier's website using the provided tracking number, or you can do it directly through our Track Your Order page.
- What should I do if my package is lost?
If your package is marked as delivered but you have not received it, please:
- How long will it take to receive my order?
Generally, you can expect your order to arrive within 2-4 business days (Total Days Shipping) after it has been shipped. We will send you a tracking number as soon as your order is on its way.
- Do you ship internationally?
Currently, we only ship within the United States. We do not offer shipping to P.O. boxes, APO, FPO, or DPO addresses.
Standard FREE Shipping (2 to 4 Business Days).
- What do I do if I received a defective or incorrect item?
If you received a defective, damaged, or incorrect item, please contact us within 8 days of delivery. We will issue a replacement or a full refund. Please include a photo of the item when you contact us at support@rander.store.
- I doubled the order by mistake. Can the second order be canceled?
Yes, your second order can be cancelled if a member of our staff is notified within 24 hours after purchase. Please reach out to support@rander.store with the subject line "Duplicate Order - Cancel Order." You may also call +19520147852. We are available Mon-Fri 9 am-5 pm GMT+1.
Please note that once the order has been shipped out, it cannot be cancelled.
- Can I return a product?
Yes, we offer easy returns within 30 days of delivery. Products must be in new condition, unopened, and in their original packaging. Please contact our customer support team at support@rander.store to initiate a return.
- Who pays for return shipping?
Return shipping costs are the customer's responsibility, regardless of the reason for the return.
- How long does it take to process a refund?
Once we receive and verify your return, your refund will be processed within 10 business days using the payment method you originally used.
- It’s been days and I still don’t have my tracking number.
Orders are shipped 48 hours after you place your order. Tracking numbers then take 3-4 days to be sent. Some orders, due to stock issues, may be shipped from our overseas warehouse, causing tracking numbers to be issued 4-5 days after shipment.
Please check your spam folder or search "Rander.store" in your inbox if it takes any longer than 8 days after you ordered from our website.
- UPS says this is not a valid tracking number.
When your order is ready to ship, we assign the UPS tracking number. Until UPS scans that number and loads your package onto the truck, it will show up as invalid.
If you attempt to track your order, try it after 8 pm ET or the following business day for the best results.
You can track a UPS package here: https://www.ups.com/track?loc=en_US&requester=ST/
- It’s been more than 8 days and I still don’t have my order!
Orders can sometimes take up to 14 days to be delivered after the time you ordered due to some items coming from our overseas warehouse as well as various delays with our logistics partner.
Kindly put the tracking number that you received into our Track Your Order page to see the status and whereabouts of your order.
- Why is nobody answering the phone?
Due to an unusually high volume of inquiries, we may need more time than normal to answer your call. We apologize in advance for any delays and appreciate your patience and understanding.
Calls are usually answered after 10 minutes on hold in our waiting area. Please wait until 10 minutes have passed before hanging up. Our team also strives to call all missed calls back on the same day.
You may also email support@rander.store if you still cannot get someone on the phone.
- Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of placement, provided it has not entered the fulfilment process. Please contact us at support@rander.store or +12253453937 for assistance.
- I emailed you a week ago and still no response.
Due to an unusually high volume of inquiries, we may need more time than normal to reply to your messages. We apologize in advance for any delays and appreciate your patience and understanding.
You may also call +19520147852. We are available Mon-Fri 9 am-5 pm GMT+1.
- How do you handle customer privacy?
We are committed to protecting your privacy. For more details, please refer to our Privacy Policy. Your personal information is used solely for order processing, customer service, and, with your consent, marketing communications.
- How can I contact customer support?
For any inquiries or assistance, you can reach our customer support team: